sales receipt must accompany returns.
accept returns for exchange or refund 7 calendar days after delivery of the
product. At our sole discretion after 7 calendar days, we will offer an
exchange or store credit only. Items must be in "new, unaltered and unused
condition". Definition of new, unaltered and unused condition is:
-without showing signs of wear or damage in any way
-within 7 calendar days of the delivery date (after 7 days no
returns are allowed)
-must not be a special order or a custom order
-unless noted that it cannot be returned or has a different
return policy time period other than that 7 days noted in that
item's particular item description.
an item is received damaged or is incorrectly shipped by us please contact
Customer Support immediately. Items that are defective and shipped from us or
items that you did not order but received from us will qualify for store credit
or a cash refund.
are contingent upon inspection of item(s) once we receive it.
is a 15% restocking fee for returned items that are not being exchanged and are
not damaged. Again you MUST contact us within 7 days if you intend to return
ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT
contacting us will NOT be refunded.
is responsible for all shipping costs if seller is not at fault.
Monocacy Hill Soap Co